After installing the printer with a USB or a Wi-Fi connection, I can't find the paper setting in the printer driver for the Epson media I want to print on.  What should I do?

• You may need to manually install the media profile for your paper type. Follow the steps below for your operating system:

  • Windows: Double-click the Epson Media Installer icon on your desktop to run the installer. If you can't find the desktop icon, click the Windows icon > Programs > Epson Media Installer.
  • Mac: Go to Applications > Epson Software > Epson Media Installer.

    Note: Epson Media Installer requires OS X 10.9.x or later to be installed.

  During the installation, you see a list of media profiles that are already installed. If a profile for the paper type you want to print on is not installed, choose it from the list to install it. To install all the media profiles available for your product, re-run the Epson Media Installer until all the media profiles for your product appear.

  If this does not solve the problem, contact Epson Support at (888) 377-6611. If you experience issues with the toll-free line, call (562) 276-1305.